DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Troubleshooting

Products not up to date or incorrect prices

First check in Shopify that the price or stock of the specific variant is correct.
Use the 'Re-sync products' button at the top of the dashboard to force an update.
If the issue persists after re-syncing, disconnect then reconnect Shopify from Shopify Sync.

Updated on May 12, 2026

<Widget appears but does not respond Inconsistent recommendations>

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