Zakia
161 posts published
AI to solve nearly half of SG support cases by 2027
Singapore’s customer service teams are basically telling us, out loud, where this is headed.
· Zakia
Why Pitch ICE 2026 chose Tugi Targi (AI support)
If you have ever been around an iGaming operation during a big promotion weekend, or the launch of a new brand, you already know the uncomfortable truth.
· Zakia
Why Flip’s $20M Bet on Vertical AI Customer Service Matters
In an era where artificial intelligence continues to revolutionize customer service, Flip is making a significant leap by raising a $20 million Series A round to scale its innovative voice AI technology.
· Zakia
Quickstart
Get up and running with Enovai in minutes—follow this quickstart to set up your workspace, connect your channels, and launch your first automated flows.
· Zakia
Maximize Your Enterprise Tech Investment with Cisco's AI Acceleration
Cisco Launches AI-Driven Platform to Accelerate Time-to-Value for Enterprise Tech, marking a significant shift in how organizations approach enterprise technology management and digital transformation.
· Zakia
The Power Duo : Snowflake and Anthropic's Bold Move in Agentic AI
Snowflake and Anthropic strengthen their partnership to industrialize agentic AI, marking a pivotal moment in enterprise artificial intelligence deployment. Snowflake, the cloud data platform leader, and Anthropic, creator of the advanced Claude language models.
· Zakia
The Strategic Move : OpenAI Invests in Amazon Chips ?
OpenAI is ready to invest in Amazon chips to diversify its infrastructure and counter Google's offensive, marking a pivotal shift in the artificial intelligence landscape. The company behind ChatGPT finds itself navigating increasingly complex competitive waters, particularly as Google accelerates.
· Zakia
Nvidia Expands Open Source Offerings with New Acquisition and AI Models
Nvidia is making bold moves to cement its position in the open source AI landscape. The chip giant recently acquired SchedMD, the company behind Slurm, an open-source workload management system critical for high-performance computing.
· Zakia
Mirelo's $41M Funding Round : The Key to Solving AI Video’s Silent Dilemma
Mirelo, a Berlin-based AI startup, just secured a massive $41 million seed round led by Index Ventures and Andreessen Horowitz (a16z). This isn't just another funding announcement in the crowded AI space, it's a validation of a critical problem you've probably noticed but couldn't quite articulate.
· Zakia
OpenAI Fires Back at Google : Meet GPT-5.2
The battle for AI supremacy just intensified. OpenAI fires back at Google with GPT-5.2 after "code red" memo, marking one of the most aggressive moves in the generative AI arms race.
· Zakia
Improving Gemini Text-to-Speech : Innovations for Better User Control
Gemini Text-to-Speech technology has become a cornerstone in AI-driven audio synthesis, transforming how we create and consume voice content. The technology bridges the gap between written text and natural-sounding speech, enabling applications from audiobooks to interactive gaming experiences.
· Zakia
Agentic AI Foundation (AAIF) : OpenAI, Anthropic and Block Team Up to Standardize the AI Agent Era
AI agents are rapidly transforming how we interact with technology. These autonomous systems make decisions and take actions with minimal human oversight, handling everything from customer service inquiries to complex data analysis.
· Zakia
Anthropic's Claude Code Takes Slack to the Next Level
Anthropic is bringing Claude Code to Slack, transforming how development teams approach their daily workflows. This revolutionary AI coding assistant doesn't just offer suggestions, it actively delegates and executes coding tasks directly from your chat threads.
· Zakia
OpenAI's Bold Move : No More App Suggestions Mimicking Ads
OpenAI has built its reputation as a leader in artificial intelligence, with ChatGPT becoming one of the most widely adopted AI platforms globally. Millions of users rely on this conversational AI for everything from research assistance to creative brainstorming.
· Zakia
Google's Gemini 3 Deep Think : The AI Ultra Revolution
Google is rolling out Gemini 3 Deep Think to AI Ultra subscribers, marking an important moment in the evolution of artificial intelligence. This advanced AI reasoning mode is the company's most sophisticated problem-solving capability to date.
· Zakia
Customer Service Managers : Predictions and Trends for the Coming Year
As a customer service manager, you're not just handling complaints or managing support tickets, you're designing the entire customer experience that shapes your brand's reputation and profitability.
· Zakia
Surprising Ways AI is Transforming Factory Automation
AI for factory automation is changing the manufacturing industry in ways that would have seemed like science fiction just a decade ago. We're now seeing a major shift where machines don't just follow programmed instructions they learn, adapt, and make smart decisions on their own.
· Zakia
AI in Automation : Predictions and Trends You Need to Know
AI in automation refers to the combination of artificial intelligence technologies with industrial systems to create smarter and more efficient manufacturing environments.
· Zakia
10 Brilliant Tips to Enhance Your Experience with Bloom support assistant
The Bloom support assistant is a game-changer in conversational AI, powered by the BLOOM language model a massive 176-billion-parameter multilingual system that's changing the way we interact with technology.
· Zakia
Surprising Benefits of Using Intercom Custom Bots for Your Business
Intercom Custom Bots are a game-changer for businesses when it comes to managing customer communication. These customizable AI sales seamlessly integrate into your Intercom Messenger, allowing you to automate conversations that would typically take up hours of your team's time.
· Zakia
Brevo : The New Unicorn Taking on CRM Giants with $583M Funding
The European SaaS industry has just experienced a major change. Brevo, the Paris-based CRM company formerly known as Sendinblue, has officially become a member of the exclusive French unicorn club after raising an impressive $583 million funding round.
· Zakia
Transforming Customer Experience : The Power of Smart Customer Service
Smart customer service represents a fundamental shift in how businesses connect with their customers. It's an intelligent, technology-driven approach that combines automation, data analytics, and human expertise to deliver exceptional support experiences.
· Zakia
How to Improve Your Chat Support in Just 5 Easy Steps
Chat support has evolved from being just a nice feature to becoming an essential customer service channel. You may have noticed this change yourselfcustomers now expect immediate answers, and they're increasingly using live chat to get them.
· Zakia
Monitoring Satisfaction : Tips and Tricks for Businesses
Monitoring satisfaction isn't just a nice-to-have metric it's the backbone of sustainable business success and lasting customer loyalty. When you actively track how your customers and employees feel about their experiences with your company.
· Zakia
Innovative Buyer Journey Mapping : The Key to Understanding Your Customers
Innovative buyer journey mapping is a strategic approach that visually represents how customers interact with your brand throughout their entire buying process. It's like creating a detailed roadmap that captures every step, emotion, and decision point your customers experience.
· Zakia
Customer Loyalty : The Ultimate Guide to Retention Strategies
Customer loyalty is essential for sustainable business growth. When customers consistently choose your brand over others, it goes beyond just making purchases they are investing in a relationship that brings in revenue, lowers acquisition costs, and generates positive word-of-mouth referrals.
· Zakia
The Best Loyalty Programs : Maximize Your Rewards
Loyalty programs are marketing strategies designed to reward customers for their continued business. These programs offer incentives like discounts, exclusive access, personalized experiences, and points that can be converted into real benefits.
· Zakia
Did You Know There Are 5 Types of Relationship Management ?
Relationship management is the strategic process companies use to cultivate and maintain meaningful connections with their customers, suppliers and business partners. Instead of viewing interactions as one-time transactions, this approach emphasizes building long-term partnerships.
· Zakia
AWS Frontier Agents : The AI Team Members You Didn't Know You Needed
AWS has introduced frontier agents, a new type of AI agents that work as an extension of your software development team. These self-sufficient AI agents represent a significant change in how development teams work, going beyond traditional AI coding assistants that need constant supervision.
· Zakia
Alpamayo-R1 : A Leap Forward in Self-Driving Vehicle Intelligence
Open reasoning AI in autonomous driving makes decisions transparent and understandable. Unlike traditional "black-box" models, it evaluates possible routes using context and simulates human-like reasoning for safer navigation. This boosts trust, safety, and learning in self-driving vehicles.
· Zakia