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E-NOVAI GROUP — REFUND POLICY (B2B SaaS)

E-NOVAI GROUP aims to provide clear, fair, and transparent refund terms for professional (B2B) subscriptions.

1) Scope (B2B)

This Refund Policy applies to subscriptions purchased for professional use (B2B). Where mandatory law grants additional rights, it prevails to the extent required.

2) General principle

Subscription fees are generally non-refundable once a billing period has started, except:

  • as expressly provided in this Policy,
  • as stated at checkout, and/or
  • where mandatory law requires otherwise.

3) Evaluation Window (Free Trial)

  • E-NOVAI provides a 14-day Free Trial for new subscriptions via the Shopify App Store. This trial period serves as your sole and comprehensive evaluation window to test the Platform's features before any billing occurs.

3.1 Monthly subscriptions

A refund request may be eligible if submitted within 7 days from purchase and usage remains evaluation-level.

3.2 Yearly subscriptions

A refund request may be eligible if submitted within 30 days from purchase and usage remains evaluation-level.If approved, E-NOVAI may apply a prorated approach based on remaining access and usage.

4) Non-refundable cases

  • Because we offer a risk-free 14-day Free Trial to evaluate the software, all subscription charges are final and strictly non-refundable once the trial period ends and the billing cycle begins. If you do not wish to be charged, you must uninstall the app or cancel the subscription via your Shopify admin dashboard before the 14-day Free Trial expires. We do not offer prorated refunds for canceled subscriptions or for months where the Platform was unused.

5) How to request a refund

Please email [email protected] with:

  • your account email,
  • purchase details (invoice/transaction reference),
  • a brief reason for your request.

ENOVAI typically reviews refund requests within 5–7 business days.

6) Processing and Merchant of Record (MoR) and App Store Billing

Where payments are processed by an authorized MoR or through a third-party platform's billing ecosystem (such as an App Store), refunds (if approved by E-NOVAI) are processed strictly in accordance with that specific provider's or platform's terms and technical procedures. Processing timelines, and the method of the refund (e.g., direct refund to card vs. credit applied to the platform's monthly invoice), depend entirely on the payment infrastructure used at the time of purchase.

7) Cancellation vs refund

A refund request does not automatically cancel your subscription. To avoid renewal charges, you must cancel your subscription before the renewal date via your dashboard or by contacting support.

8) Mandatory law

If a refund is required under applicable mandatory law, E-NOVAI will comply to the extent strictly required.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at 

  • E-NOVAI GROUP TEAM 
  • ICE : 003055000000017
  • Email : [email protected]
  • Address :  369 rue 017845 Bab Al Madina, Unit F2, Azzouzia, Marrakech, Morocco.