Ticket Deflection ROI Calculator

A simple ROI calculator to estimate how many tickets you can deflect with self-service or chatbots and what it’s worth in monthly USD savings.

Self-service and chatbots don’t just “reduce tickets”—they change your unit economics. This calculator estimates how many tickets you can deflect and how that translates into monthly savings. Plug in your ticket volume, cost per ticket, and deflection rate to get net savings, payback time, and annual ROI.

How this calculator works

Avoided tickets = tickets/month × deflection rate
Gross savings = avoided tickets × cost per ticket
Net savings = gross savings − tool cost
Payback = setup cost ÷ net savings

Typical ranges (benchmark-style copy)

Most teams start with 10–20% deflection from a knowledge base and can reach 20–35% with a well-designed chatbot + good escalation.

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