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Support Staffing Calculator

Quick staffing calculator to estimate required support headcount (FTE) from ticket volume, AHT, productive hours, and occupancy.

Staffing gets messy fast when volume grows. This calculator gives a quick FTE estimate based on ticket load and average handling time.
Use it to sanity-check hiring plans, outsourcing quotes, or seasonal spikes.

Inputs explained

  • Tickets per day: average volume you need to handle
  • AHT: average handling time per ticket (minutes)
  • Productive hours: real “hands-on-keyboard” time
  • Occupancy: buffer for meetings, QA, breaks, peaks

What to do with the output

Use “Agents needed” as baseline and add coverage for shifts, weekends, and SLA constraints.

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