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GENERAL TERMS OF USE & SUBSCRIPTION (GTU) - ENOVAI GROUP

  • Version : 1.0
  • Last updated : 26/12/2025
  • Professionals only (B2B)Display currency : USD
  • Contact : support@enovaigroup.com

1) Contracting Entity

These General Terms of Use and Subscription (the “GTU”) constitute a legally binding agreement between the Client and ENOVAI GROUP (“ENOVAI”), registered under ICE number 003055000000017, with registered office at 369 rue 017845 Bab Al Madina, Unit F2, Azzouzia, Marrakech, Morocco.

2) Purpose — SaaS Platform (Software)

These GTU govern access to and use of the ENOVAI platform (the “Platform”), a software-as-a-service (SaaS) solution providing AI-assisted workflows and automation features to help organize and optimize customer support operations (the “Platform”).

The Platform is provided as software. Under the standard subscription, ENOVAI does not provide managed services or business process outsourcing (BPO) such as call center services, telemarketing, lead generation, or done-for-you customer outreach, unless expressly agreed in writing in a separate document.

3) Definitions

Client: any legal entity or natural person acting in a professional capacity.Account: the Client workspace used to configure and manage the Platform.Administrator: a Client user with administrative rights over the Account.Users: individuals authorized by the Client to access the Account.Client Data: any content, instructions, business rules, knowledge bases, catalogs, messages, scripts, identifiers/APIs, data imported or made available by the Client.Electronic Order Form: the binding subscription summary displayed at checkout and/or sent by email (plan, options, billing cycle, pricing, quotas/limits).AUP: Acceptable Use Policy (Appendix A).DPA: Data Processing Agreement (Appendix B), where applicable.SLA: service level terms, only if expressly included in the Electronic Order Form or signed in writing.MoR (Merchant of Record): the entity acting as merchant of record at checkout, where applicable.

4) Acceptance — Contract Formation

The Client accepts these GTU by creating an Account, checking an acceptance box, subscribing/paying online, or using the Platform.If acceptance is made on behalf of a company, the Administrator represents and warrants that they are duly authorized to bind the Client.

5) Contractual Documents — Order of Precedence

The agreement between the Parties consists of, in descending order of priority:

  1. the Electronic Order Form;
  2. these GTU;
  3. the Privacy Policy;
  4. the DPA (if applicable);
  5. the AUP;
  6. any signed appendix (SLA, addenda, specifications).In case of conflict, the higher-ranking document shall prevail.

Cookie Policy. The use of cookies and similar technologies on the website and, where applicable, on application subdomains is described in our Cookie Policy available on the website.

6) Eligibility — Professional Use Only (B2B)

The Platform is strictly reserved for professionals. ENOVAI may refuse, suspend, or terminate an Account if this condition is not met.

7) Account — Security — Access Management

7.1 Accuracy: the Client must provide accurate and up-to-date information.7.2 Credentials: the Client is responsible for confidentiality of credentials and managing access rights (roles, permissions).7.3 Responsibility: any action performed through the Account is deemed performed by the Client unless proven to result from an incident attributable to ENOVAI.7.4 Security measures: strong passwords, access limitation, MFA if available.

8) Services Description — Scope — Quotas/Limits

8.1 Platform features depend on the subscribed plan and Account settings.8.2 Depending on the plan, the Platform may include features such as: conversation management, agent workspaces, contacts/profiles, AI tools, help center, analytics and reporting, exports, API access, settings and customization.8.3 Quotas/limits may apply (e.g., users, volumes, feature limits). If limits are exceeded, this may result in additional charges, temporary limitations, or a plan change, based on the rules displayed at checkout and/or in the Platform.

9) Configuration — Client Prerequisites — Integrations

9.1 The Client is responsible for providing the necessary content and rules (FAQs, policies, conditions, scripts, etc.).9.2 The Client warrants that it holds all rights to Client Data and that its use is lawful.9.3 Integrations and third-party services depend on their APIs and policies; ENOVAI does not guarantee their continuous availability.

10) AI — Limitations — Supervision

10.1 The Client acknowledges the probabilistic nature of AI outputs and the risk of inaccuracies.10.2 The Client is responsible for implementing appropriate validations and controls before any binding actions.10.3 The Platform assists (inform, organize, automate) and does not replace the Client’s decision-making.10.4 The Platform does not provide medical, legal, tax, or financial advice.

11) Subscription — Term — Renewal

11.1 Subscriptions are monthly or annual, as selected at checkout.11.2 Subscriptions renew automatically unless cancelled before the end of the current term.11.3 Cancellation stops renewal and takes effect at the end of the paid period unless otherwise stated at checkout.

12) Pricing — Currency — Taxes

12.1 Prices are displayed in USD unless otherwise stated.12.2 Applicable taxes may be collected at checkout where required.12.3 The Client remains responsible for its own tax obligations (including withholding taxes), except where mandatory law provides otherwise.

13) Online Payment — Checkout Provider (Merchant of Record)

13.1 Payments may be processed through an authorized checkout provider acting as Merchant of Record (MoR), as indicated at checkout.13.2 The Client authorizes recurring charges according to the selected subscription billing cycle and the terms displayed at checkout.13.3 ENOVAI does not store full payment card details.13.4 Billing inquiries, disputes, and refund handling (if applicable) may be processed in accordance with the MoR’s checkout terms and procedures presented at checkout.13.5 In case of unresolved dispute, chargeback, or confirmed fraud, ENOVAI may suspend access to the Platform (in whole or in part) until resolution.

14) Refunds

Refund terms are set out in ENOVAI’s Refund Policy, available on the website. Unless mandatory law requires otherwise, subscription fees for a billing period that has started are generally non-refundable. However, ENOVAI may approve refunds within an initial evaluation window, depending on subscription type and actual usage, subject to the conditions described in the Refund Policy and/or as stated at checkout. Where a Merchant of Record is used, any approved refunds are processed in accordance with the Merchant of Record’s checkout terms and procedures, as indicated at checkout.

15) Payment Failure — Suspension — Termination

In case of payment failure, ENOVAI may retry the charge, request a payment method update, suspend access, and terminate if non-payment persists.

16) Acceptable Use — Compliance (Appendix A)

The Client agrees to comply with the AUP and any applicable rules of third-party services used through the Platform. ENOVAI may request compliance evidence and suspend non-compliant usage. ENOVAI may also suspend usage that could create a compliance or reputational risk for ENOVAI or its payment providers.

17) Client Data — Responsibility — Prohibited Uses (Anti-Spam)

17.1 The Client is solely responsible for Client Data, including accuracy, updates, and compliance.17.2 The Client shall not upload, process, or transmit via the Platform: illegal, misleading, defamatory, hateful, or violent content; data processed without lawful basis/required consent; content infringing third-party rights.17.3 The Client shall not use the Platform for spam, unsolicited campaigns, deceptive messaging, or to circumvent third-party rules. The Client is solely responsible for obtaining any required consents and providing any required notices to End Users.

18) Personal Data — DPA

Where ENOVAI processes personal data on behalf of the Client, the DPA applies where required. ENOVAI may condition activation of certain flows on acceptance of the DPA.

19) Confidentiality

Each Party will keep the other Party’s non-public information confidential and restrict access to a need-to-know basis.

20) Security — Maintenance — Availability

ENOVAI implements appropriate security measures. Maintenance may cause interruptions. Unless an SLA applies, no guaranteed uptime is provided.

21) Third-Party Services

The Client acknowledges reliance on third-party services. ENOVAI is not responsible for restrictions, changes, or suspensions imposed by third parties.

22) Intellectual Property — License

22.1 ENOVAI retains all rights to the Platform (software, methods, components, trademarks).22.2 The Client retains all rights to Client Data.22.3 ENOVAI grants a non-exclusive, non-transferable, non-sublicensable license limited to the subscription term and the Client’s internal business use.

23) Feedback

Any feedback may be used by ENOVAI to improve the Platform without compensation.

24) Beta Features

Beta/preview features may be changed or withdrawn at any time and are provided “as is”.

25) Warranties — Disclaimers

Except for explicit commitments, the Platform is provided “as is” and “as available”, to the extent permitted by law.

26) Limitation of Liability

26.1 ENOVAI is liable only for proven direct damages attributable to ENOVAI.26.2 Indirect damages are excluded to the extent permitted by law.26.3 Liability cap: ENOVAI’s total liability is capped at amounts paid by the Client during the twelve (12) months preceding the event, except where mandatory law requires otherwise.

27) Indemnification (by the Client)

The Client will indemnify ENOVAI against claims related to Client Data, non-compliance, lack of required consent, or fraudulent/unlawful use.

28) Suspension / Termination by ENOVAI

ENOVAI may suspend or terminate access without compensation in case of non-payment, serious or repeated breach, security risk/fraud, authority order, or non-compliance.

29) Effects of Termination

Upon termination, access ceases (except limited export access if provided). The DPA governs deletion/return where applicable.

30) Changes to the GTU

ENOVAI may update these GTU. The current version is published on the website. Continued use constitutes acceptance, subject to mandatory law.

31) Electronic Evidence

Electronic records (logs, timestamps, payment confirmations, emails) may serve as evidence.

32) Force Majeure

Obligations are suspended for the duration of a force majeure event.

33) Miscellaneous

Assignment : the Client may not assign without ENOVAI’s prior written consent; ENOVAI may assign to an affiliate/successor.Severability : invalid provisions do not affect the remainder.Entire Agreement : supersedes prior exchanges relating to the same subject matter.

34) Governing Law — Jurisdiction

These GTU are governed by Moroccan law. Disputes fall under the competent courts of Marrakech, subject to mandatory rules.

Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at : 

ENOVAI GROUP TEAM 

  • ICE : 003055000000017
  • Email : support@enovaigroup.com
  • Address :  369 rue 017845 Bab Al Madina, Unit F2, Azzouzia, Marrakech, Morocco.

APPENDIX A — ACCEPTABLE USE POLICY (AUP)

Prohibited uses (non-exhaustive) : spam, harassment, fraud, impersonation, illegal/misleading/defamatory/hateful/violent content, rights infringement, processing without lawful basis/required consent, circumvention of rules, security abuse (intrusion, unauthorized access), abusive load testing.ENOVAI may request compliance evidence and suspend non-compliant usage. ENOVAI may also suspend usage that could create a compliance or reputational risk for ENOVAI or its payment providers.