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ENOVAI GROUP — REFUND POLICY (B2B SaaS)

ENOVAI GROUP aims to provide clear, fair, and transparent refund terms for professional (B2B) subscriptions.

1) Scope (B2B)

This Refund Policy applies to subscriptions purchased for professional use (B2B). Where mandatory law grants additional rights, it prevails to the extent required.

2) General principle

Subscription fees are generally non-refundable once a billing period has started, except:

  • as expressly provided in this Policy,
  • as stated at checkout, and/or
  • where mandatory law requires otherwise.

3) Evaluation window (refund eligibility)

ENOVAI may approve a refund request within an initial evaluation window, depending on subscription type and actual usage of the Platform, provided that:

  • the request is submitted within the timeframes below, and
  • usage remains consistent with evaluation/testing (i.e., not significant production use), and
  • there is no abuse, fraud, or violation of the Terms of Service (including the Acceptable Use Policy).

3.1 Monthly subscriptions

A refund request may be eligible if submitted within 7 days from purchase and usage remains evaluation-level.

3.2 Yearly subscriptions

A refund request may be eligible if submitted within 30 days from purchase and usage remains evaluation-level.If approved, ENOVAI may apply a prorated approach based on remaining access and usage.

4) Non-refundable cases

Refunds will not be issued in cases including (non-exhaustive):

  • significant or production-level usage during the evaluation window;
  • suspension or termination due to violation of the Terms of Service or Acceptable Use Policy ;
  • fraud, chargeback abuse, or suspicious activity;
  • promotional or discounted purchases, unless explicitly stated otherwise at checkout or required by mandatory law.

5) How to request a refund

Please email support@enovaigroup.com with:

  • your account email,
  • purchase details (invoice/transaction reference),
  • a brief reason for your request.

ENOVAI typically reviews refund requests within 5–7 business days.

6) Processing and Merchant of Record (MoR)

Where payments are processed by an authorized checkout provider acting as Merchant of Record (MoR), refunds (if approved) are processed in accordance with the MoR’s checkout terms and procedures, as indicated at checkout. Processing timelines depend on the payment method and the MoR’s timelines.

7) Cancellation vs refund

A refund request does not automatically cancel your subscription. To avoid renewal charges, you must cancel your subscription before the renewal date via your dashboard or by contacting support.

8) Mandatory law

If a refund is required under applicable mandatory law, ENOVAI will comply to the extent strictly required.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at 

ENOVAI GROUP TEAM 

  • ICE : 003055000000017
  • Email : support@enovaigroup.com
  • Address :  369 rue 017845 Bab Al Madina, Unit F2, Azzouzia, Marrakech, Morocco.