Support Staffing Calculator
Quick staffing calculator to estimate required support headcount (FTE) from ticket volume, AHT, productive hours, and occupancy.
Staffing gets messy fast when volume grows. This calculator gives a quick FTE estimate based on ticket load and average handling time. Use it to sanity-check hiring plans, outsourcing quotes, or seasonal spikes.
Inputs explained
- Tickets per day: average volume you need to handle
- AHT: average handling time per ticket (minutes)
- Productive hours: real "hands-on-keyboard" time
- Occupancy: buffer for meetings, QA, breaks, peaks
What to do with the output
Use "Agents needed" as baseline and add coverage for shifts, weekends, and SLA constraints.
Support Staffing Calculator
Estimate required agents (FTE) from ticket volume and productivity assumptions.
Higher occupancy = tighter operation (less buffer).
Agents needed—Formula: (tickets/day × AHT) ÷ (productive minutes × occupancy)
Daily workload—hours/day
Capacity per agent—tickets/day
This is a back-of-the-napkin estimate. For strict SLAs or real-time staffing, you'd model hourly arrival variability.
