Common installation issues
|
Issue |
Common cause |
Solution |
|
Widget does
not appear |
Script
misplaced / theme not published / browser cache |
Check script
position, publish the theme, do a hard refresh (Ctrl+F5 or Cmd+Shift+R). |
|
Widget appears
twice |
Two
installation methods active simultaneously |
Keep only one
method. Disable App Embed if using the manual script. |
|
Design not
updated |
Changes not
saved or cache issue |
Click
"Save changes" in ENOVAI, clear cache, reload the page. |
|
Widget blocked
or invisible |
Ad blocker /
CSP policy / script conflict |
Test in
private browsing, disable extensions, check your CSP policy. |
Updated on May 13, 2026