Response templates
Shipping
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Example: "Our standard delivery times are X to X business days. For orders placed before [time], shipping occurs the same day. You will receive a tracking email as soon as your package is picked up by the carrier."
Returns
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Example: "You can return your order within X days of receipt. The return is [free / at your expense]. To initiate a return, contact us at [email] with your order number."
Payment
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Example: "We accept payments by credit card (Visa, Mastercard, Amex), PayPal, and [other]. All transactions are secure and encrypted."
Updated on May 13, 2026