Skip to main content

Widget appears but does not respond

  • Check that Shopify is connected in Shopify Sync ("Connected" badge visible).
  • Check your conversation quota in Plan & Usage — if the monthly limit is reached, the bot stops responding.
  • Relaunch the Shopify sync via the "Re-sync products" button.
  • If the issue persists, contact support with: your store URL, your browser, and a screenshot.
Updated on May 13, 2026