Dashboard overview
The Performance Overview gives a quick snapshot of your bot's activity over three periods: 24 hours, 7 days, and 30 days.
|
Metric |
Definition |
What it's for |
|
Conversations |
Volume of
conversations between visitors and the bot over the selected period. |
Measure widget
adoption and the effect of each configuration change. |
|
Leads |
Number of
emails collected via the bot over the period. |
Measure the
commercial effectiveness of the bot and the impact of CTA changes. |
|
Automation
rate |
Share of
conversations handled entirely by the bot, without human intervention. |
Optimize bot
autonomy — a high ratio means less support burden. |
|
Orders
assisted |
Number of
orders placed following a conversation assisted by ENOVAI. |
Measure the
direct impact of the bot on sales. |
|
Revenue
influenced |
Revenue
generated on orders assisted by the bot. |
Calculate the
ROI of ENOVAI on your store. |
|
Conversion
rate |
Ratio of
conversations that resulted in an order. |
Identify how
effectively the bot converts visitors into buyers. |