Glossary
Conversation
An exchange session between a store visitor and the ENOVAI chatbot. A conversation starts at the first message and ends after a period of inactivity.
Lead
A visitor who submitted their email address via the ENOVAI bot. Corresponds to a qualified commercial contact.
Intent
The intention detected behind a visitor's message (product search, delivery question, complaint, etc.).
Widget
The chat interface displayed on your Shopify store that allows visitors to interact with the bot.
Automation rate
The percentage of conversations handled entirely by the bot without human intervention.
Revenue influenced
Revenue generated on orders placed following a conversation assisted by ENOVAI.
Shopify Sync
Synchronization of your Shopify store's products, variants, prices, and stock levels to ENOVAI.
Tenant / Workspace
The ENOVAI workspace associated with your store. One account can manage multiple workspaces.
Plan
The subscription level selected (Starter, Accelerate, or Performance), determining available quotas and features.