DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Troubleshooting

Contact support

If you cannot find a solution in this documentation, contact our team at support@enovaigroup.com with:

Your Shopify store URL.
Your Shopify theme name.
A screenshot of the issue.
The browser and device used.
The exact step where the issue occurs.

We respond within 24 business hours (Monday–Friday, 9am–6pm GMT+1).

Updated on May 12, 2026

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