DOCUMENTATION
Installation & Integrations

Common installation issues

IssueCommon causeSolution
Widget does not appearScript misplaced / theme not published / browser cacheCheck script position, publish the theme, do a hard refresh (Ctrl+F5 or Cmd+Shift+R).
Widget appears twiceTwo installation methods active simultaneouslyKeep only one method. Disable App Embed if using the manual script.
Design not updatedChanges not saved or cache issueClick 'Save changes' in ENOVAI, clear cache, reload the page.
Widget blocked or invisibleAd blocker / CSP policy / script conflictTest in private browsing, disable extensions, check your CSP policy.
Updated on May 12, 2026

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