Widget appears but does not respond

1. Check that Shopify is connected in Shopify Sync ('Connected' badge visible).
2. Check your conversation quota in Plan & Usage — if the monthly limit is reached, the bot stops responding.
3. Relaunch the Shopify sync via the 'Re-sync products' button.
4. If the issue persists, contact support with: your store URL, your browser, and a screenshot.