Glossary

An exchange session between a store visitor and the ENOVAI chatbot. A conversation starts at the first message and ends after a period of inactivity.

A visitor who submitted their email address via the ENOVAI bot. Corresponds to a qualified commercial contact.

The intention detected behind a visitor's message (product search, delivery question, complaint, etc.).

The percentage of conversations handled entirely by the bot without human intervention.

The intention detected behind a visitor's message (product search, delivery question, complaint, etc.).

Revenue generated on orders placed following a conversation assisted by ENOVAI.

Synchronization of your Shopify store's products, variants, prices, and stock levels to ENOVAI.

The ENOVAI workspace associated with your store. One account can manage multiple workspaces.

The subscription level selected (Starter, Accelerate, or Performance), determining available quotas and features.