DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Create your account and access the dashboard Connect your Shopify store Configure your bot Install the widget on Shopify Go-live checklist Glossary

Widget installation methods Compatibility Common installation issues Permissions & security

Customize appearance Behavior settings Multilingual support Accessibility

How ENOVAI uses your catalog Synchronization Catalog best practices Unavailable products & stock errors

How ENOVAI responds Tone & brand voice Recommended FAQ content Handling sensitive cases When to escalate to a human Reducing errors (best practices)

Dashboard overview Interpreting variations Optimize your automation rate Key performance indicators

Data collected by ENOVAI Data retention periods GDPR roles Sub-processors Technical security Incident management Data subject rights Cookies

Available plans Free trial Upgrade or change your plan Refund policy Invoices & cancellation

Widget does not appear Widget appears but does not respond Products not up to date or incorrect prices Inconsistent recommendations Script conflicts Mobile issues Contact support

Useful links Response templates Post-launch optimization checklist Affiliate program

DOCUMENTATION

Security, GDPR & Compliance

Technical security

Encryption in transit: TLS 1.2+ on all communications between your store and ENOVAI servers.
Access control: email + password authentication, Admin/User role management.
Access limited to authorized personnel on a need-to-know basis.
Regular backups managed by the hosting infrastructure.
Access and modification logging for audit purposes.

Updated on May 12, 2026

<Sub-processors Incident management>

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